Returns

Due to the nature of our products, we do not accept returns once a bottle has been opened or tampered with. However, if your order arrives damaged, incorrect, or defective, please contact us within 7 days of receiving your delivery.

Eligibility for Refunds

You may be eligible for a refund if:

• You received the wrong item

• Your product was damaged during delivery

• You were charged incorrectly

To be eligible, items must be:

• Unopened and in their original condition

• Returned within 14 days of delivery

• Accompanied by proof of purchase (receipt or order confirmation)

Non-Refundable Items

The following items are not eligible for refund:

• • Opened or consumed products

  • Gift cards

  • Sale or clearance items

  • Items returned beyond the 14-day window

Refund Process

To initiate a refund:

1. Email us at admin@shop.aisirigroup.co.za with your order number and a clear description (with photo if applicable) of the issue.
2. We will review your request within 3 business days.
3. If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• • Double check your bank account or card statement

  • Contact your bank or payment provider, processing times may vary

  • If the issue persists, email us at aisirienquiries@gmail.com

Contact Us

If you have any questions regarding our Refund Policy, feel free to contact us via any of these mediums:

• • 📧 admin@shop.aisirigroup.co.za
  • 📋 Fill in our forms